About
Mountain Owl was not built from a business plan. It was built from observation. Over a 25-year career in facilities management, the same problem appeared on every major handover: the construction team left, the operator was handed a filing cabinet, and the gap between what was built and what needed to be done was nobody's job to close.
Mountain Owl — O&M Division
The Founding Story
Over a 25-year career, Daniel Morris held roles on every side of the construction and operations divide: contractor, construction administrator, and facilities manager. On every major project, the same pattern emerged at handover.
The construction team produced technically complete documentation. O&M manuals, commissioning reports, as-built drawings. Everything that was built was documented somewhere. But nothing was translated. The warranties were buried in trade manual volumes. The capital costs were nobody's estimate. The compliance obligations were scattered across a dozen trade submissions that had never been read together.
The operator, often a society board, a property manager, or a facilities team taking possession of a building more complex than anything they had managed before, was handed that package and expected to run the building from it.
Informal systems developed over the years to bridge that gap on major projects: asset registers built before a building was finished, maintenance frameworks assembled so the operations team was ready on day one. Mountain Owl is that approach formalized, built as a practice, with a consistent methodology, available to any building owner at handover.
The observation
The construction team documents everything that was built. Almost none of it gets translated into something the operator can run.
The informal fix
Asset registers built before a building was finished. Maintenance frameworks assembled so the operator was ready on day one. Done quietly, on project after project.
The practice
That approach, formalized. One methodology, one standard, available to any owner at handover. The detailed track record is on the Why Mountain Owl page.
The Principals
Managing Principal
Daniel brings over 25 years of facilities management across government, private, institutional, and residential projects in BC and Alberta. He has been the contractor, the construction administrator, and the operations lead, taking new buildings from construction into operation and managing capital budgets across sectors. He holds the Facilities Management Administrator and Real Property Administrator designations from BOMI International.
At Mountain Owl he is the Managing Principal: he leads delivery, owns the methodology, and is the final review on every program before it is issued.
Principal
Stacy is the client-facing principal. She is the person a client meets first and continues to work with through the engagement: first contact, discovery, and the relationship that carries the work from start to delivery.
Her background is built around the same discipline a handover program depends on. She spent years in legal and administrative work, receiving large volumes of unstructured documentation and organizing it against a structured framework to produce findings that were accurate, reviewable, and able to withstand challenge. That is the same task a handover program performs, with different subject matter. Alongside it, she has spent decades in client-facing service and more than a decade owning and operating her own small business, work in which the client's experience is the product.
The Practice
Mountain Owl produces FM Handover Programs for building owners taking possession of new construction. We engage at the point where the construction team's documentation exists and the operating program does not, and we close that gap before the building begins operating without one.
The work starts with the building's actual documents: as-built drawings, O&M manuals and submittals, commissioning reports, warranty certificates, site instructions, and change orders. Data is verified and reconciled across all of them. Conflicts are resolved using a consistent hierarchy of authority. Gaps are flagged rather than filled with assumptions.
What comes out is a complete operating program in seven deliverables: a summary report, an asset register and warranty tracker, a preventive maintenance schedule, a 30-year capital plan, a compliance calendar, a contact directory with emergency card, and a janitorial scope. The same program on every engagement, built from the specific documents of the specific building.
What changes. What doesn't.
Every engagement is different. The standard is not.
Today
Mountain Owl is a full-time practice based in British Columbia and available nationally. One program. One standard. The same methodology on every engagement regardless of building type, owner, or funder.
As the practice grows, the program scales: not by adding people who do it differently, but by systematizing what already works. The goal is a practice where any building owner can access a properly built FM handover program, delivered on time, built from their actual project documents.
If you have a project approaching handover, or if you are already past possession without a structured operating program, the conversation costs nothing.
Practice
Mountain Owl — O&M Division
Service area
Based in British Columbia, available nationally
Engagement trigger
IFC stage through post-possession. The closeout package stage is the standard entry point.
Contact
mountainowl.ca
info@mountainowl.ca
If you want to understand what a properly built handover program looks like for your project, start with a 20-minute conversation. We will tell you what the engagement involves and whether it makes sense for your building. No commitment.
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